Customer Response Drafter — SKILL.md

A complete, ready-to-use skill file: draft support replies that resolve: acknowledge, answer, next step, in the right tone. Copy it, install it on your platform, and the procedure runs whenever the task appears.

The skill file

---
name: customer-response-drafter
description: Draft customer support replies from tickets or messages. Use when given a customer message and what can be offered.
---

# Customer Response Drafter
## Inputs
The customer's message, and the resolution available (what can be done, refunded, shipped, or escalated).

## Procedure
1. Name the customer's actual problem in their own terms - one sentence.
2. State the resolution in the first three lines of the draft. No preamble before the answer.
3. If the requested resolution is impossible, say so plainly, give the reason in one line, and offer the best alternative that is actually available.
4. Close with the exact next step and its timeframe.

## Deliverable
The reply, ready to send. If the situation matches a known category, add a one-line internal note after the draft: category and whether it should become a template.

## Standards
- No corporate filler: never use "valued customer", "rest assured", "we apologize for any inconvenience" without the specific apology.
- Never promise what the inputs do not authorize.

✎ Editable — click in, customize or extend this prompt, then copy. Your edits copy with it.

Download SKILL.md

How to install it

Create a folder for the skill: .claude/skills/customer-response-drafter/ in your project, or ~/.claude/skills/ for all projects
Save the file above as SKILL.md inside that folder
Start a new Claude session and hand it the material the skill describes — it triggers from the description in the file
Adjust the standards section to your house rules; that section is written to be edited

What it produces

Draft support replies that resolve: acknowledge, answer, next step, in the right tone.

This skill for your platform

Claude version ChatGPT version Gemini version Microsoft Copilot version Qwen & Kimi version Local Models version

Keep going

How Claude Skills work The prompt library All skills & guides

Mpromp2 — the AI Prompt Generator. Every guide and skill file here is free to use, including commercially.