Skills Library / Customer Response Drafter / for Claude

Customer Response Drafter — for Claude

This is the Claude version of the Customer Response Drafter skill: draft support replies that resolve: acknowledge, answer, next step, in the right tone. This is the native form: a SKILL.md file. Claude reads the description to decide when the skill applies, then follows the body.

The file

---
name: customer-response-drafter
description: Draft customer support replies from tickets or messages. Use when given a customer message and what can be offered.
---

# Customer Response Drafter
## Inputs
The customer's message, and the resolution available (what can be done, refunded, shipped, or escalated).

## Procedure
1. Name the customer's actual problem in their own terms - one sentence.
2. State the resolution in the first three lines of the draft. No preamble before the answer.
3. If the requested resolution is impossible, say so plainly, give the reason in one line, and offer the best alternative that is actually available.
4. Close with the exact next step and its timeframe.

## Deliverable
The reply, ready to send. If the situation matches a known category, add a one-line internal note after the draft: category and whether it should become a template.

## Standards
- No corporate filler: never use "valued customer", "rest assured", "we apologize for any inconvenience" without the specific apology.
- Never promise what the inputs do not authorize.

✎ Editable — click in, customize or extend this prompt, then copy. Your edits copy with it.Take this prompt into the Generator and customize it to your own specification →

Download SKILL.md

Install

Create the folder .claude/skills/customer-response-drafter/ in your project (or ~/.claude/skills/ for all projects)
Save the file as SKILL.md inside it
Start a new session and present the task - the skill triggers from its description

Other platforms

ChatGPT version Gemini version Microsoft Copilot version Qwen & Kimi version Local Models version

Canonical version and the skill's full description: Customer Response Drafter. The underlying procedure is identical on every platform - only the packaging differs, because each model takes its skills its own way.

Mpromp2 — the AI Prompt Generator. Every guide and skill file here is free to use, including commercially.